At Glamsbybrownies, we’re committed to delivering your wigs, skincare, and beauty essentials safely and on time. Please read our shipping details below to know what to expect after placing your order.
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1. Order Processing
• All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
• Orders placed after 3 pm AEST or on weekends will be processed on the next business day.
• Once shipped, you’ll receive a confirmation email with your tracking number.
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2. Domestic Shipping (Within Australia)
We proudly ship Australia-wide using trusted carriers like Australia Post and Sendle.
• Standard Shipping:
Estimated delivery in 2–7 business days for metro areas and 5–10 business days for regional locations.
• Express Shipping:
Typically delivered in 1–3 business days for metro areas.
• Free Shipping:
Enjoy free standard shipping on orders over AUD 120.
• Flat Rate:
Orders under AUD 120 attract a flat-rate shipping fee of AUD 9.95.
💡 Please ensure your delivery details are correct — Glamsbybrownies is not responsible for delays caused by incorrect addresses or courier disruptions.
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3. International Shipping
We offer international delivery to select countries.
• Delivery time: 7–20 business days, depending on location and customs clearance.
• International shipping rates are calculated at checkout.
• Any import duties, taxes, or customs fees are the buyer’s responsibility.
If your country is not listed at checkout, please contact our support team for assistance.
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4. Shipping for Wigs & Beauty Products
• All wigs are carefully packaged in protective boxes to maintain shape and texture.
• Skincare and beauty products are sealed for freshness and hygiene.
• For hygiene reasons, once wigs or beauty products have been opened or worn, they cannot be returned unless faulty.
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5. Order Tracking
• Once your parcel is dispatched, you’ll receive a tracking number via email.
• You can track your order directly on the courier’s website.
• If you haven’t received your order within the expected timeframe, contact us at support@glamsbybrownies.com.au with your order number.
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6. Delays & Exceptions
While we do our best to meet all delivery estimates, occasional delays may occur due to:
• High order volumes during sales or holidays
• Courier or weather disruptions
• Customs clearance (for international orders)
We’ll keep you updated on any significant shipping delays.
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7. Returns & Exchanges
Please refer to our Returns Policy for details on returns and exchanges.
• Due to hygiene standards, wigs, skincare, and cosmetic items can only be returned if unused, unopened, and in original packaging, unless the product is faulty.
• For faulty or incorrect orders, return shipping will be covered by Glamsbybrownies.
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8. Contact Us
If you have any questions about your delivery or shipping fees, our friendly customer care team is here to help.
Email: glambybrownies@gmail.com
Location: Perth , Western Australia
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Glamsbybrownies — Every wig, every glow, every order delivered with confidence.